Welcome to Colley Enterprises
Peter Colley FCMA is a leading quality assurance expert for outsourcing.As the Quality Managing Director for Accenture's $9 billion global outsourcing business he was responsible for client satisfaction, risk management and the resolution of many of the most difficult outsourcing contracts.
Peter works personally with senior clients to provide tailored solutions that are practical and actionable.
Quality at the heart of outsourcingWe are an advisory company providing expertise on all aspects of outsourcing to clients and vendors. We fix many of the problems others find too difficult.
Our specialisation is in quality assurance and risk management - improving commercial processes and troubleshooting problematic contracts.
We work with clients of all sizes - predominantly Tier One outsourcers and Fortune 100 companies. Outsourcing continues to grow in scale, scope and complexity. This growth brings significant opportunities but also significant risks.
Service providers can lose anywhere between 1.5% and 2.5% of corporate margin due to poorly sold and managed contracts.
These losses are typically clustered in a small proportion of contracts, something like 3% of the entire portfolio.
Buyers of outsourced services can find themselves receiving sub-standard service or paying much more than they expected. Often they are tied to multi-year contracts with no clear exit route.
If your outsourcing contract is performing below expectations, or if your outsourcing business is producing unwelcome results, then we can provide independent advice based on experience and expertise.